The City Of Cottonwood Heights
Request For Proposal for IT Services
1. Introduction. Cottonwood Heights, Utah (the City ) is a Utah municipality of approximately 37,000 residents that is located in the Southeastern quadrant of the Salt Lake Valley. The City currently has approximately 65 employees, about 37 of which work in the City s police department ( CHPD ). There currently are about 40 fixed computer work stations at the City s offices, and an additional 20+ mobile computer workstations mounted in CHPD vehicles.
Software platforms currently in use in the City are as follows:
(a) Microsoft Office Suite 2003 (with planned upgrade to Suite 2007)
(b) Microsoft Server 2003 (with planned upgrade to Microsoft Server 2008)
(c) Microsoft Exchange Server
(d) Microsoft XP Professional (with planned upgrade to Windows 7 Professional)
(e) Caselle Clarity financial software
(f) ESRI Products GIS software
(g) Spillman police software
(h) Laserfiche imaging software
(i) Various other small platforms with minimal useage
The City desires to enter into an annual, renewable contract with a qualified and acceptable provider (the Provider ) for provision of all labor, supplies and materials necessary to provide information technology ( IT ) maintenance and support to the City as described below (the Services ). Consequently, the City now is requesting proposals for performance of the Services from 1 July 2010 to 30 June 2011 from qualified independent contractor proposers. While full-time on-site IT services are not required or desired, the City does anticipate needing (a) on-site support eight hours weekly, or as needed, during regular business hours, and (b) additional support via remote access or by telephone. Therefore, proposers must have an established local presence with ability to regularly provide the Services on-site as scheduled by the City, and also must be available 24/7/365 to provide IT services via remote access or by telephone.
The Service Contract will be structured as a contract for services as needed and requested by the City; will incorporate specified hourly rates and charges; and will not guaranty the Provider any minimum number of hours or base remuneration.
As more fully explained below, the City s selection of the Provider will be based on the bid received as well as on the City s determination of the bidders respective expertise, experience, and resources.
Request For Proposal Insurance Requirements
